Classification and Its Consequences for Online Harassment: Design Insights from HeartMob
LINDSAY BLACKWELL, University of Michigan School of Information
JILL DIMOND, Sassafras Tech Collective
SARITA SCHOENEBECK, University of Michigan School of Information
CLIFF LAMPE, University of Michigan School of Information
We examine systems of classification enacted by technical systems, platform policies, and users to demonstrate how 1) labeling serves to validate (or invalidate) harassment experiences; 2) labeling motivates bystanders to provide support; and 3) labeling content as harassment is critical for surfacing community norms around appropriate user behavior... we argue that fully addressing online harassment requires the ongoing integration of vulnerable users’ needs into the design and moderation of online platforms.