Hi all! Bob Payne here, from Seattle. Really looking forward to this discussion in Boston.
I'm currently in between jobs, but I'm a hard-core engagement geek, having worked for several years as the primary commenting czar at The Seattle Times up until a couple of weeks ago.
It was exhausting being one of the few voices in the newsroom that focused on the positives that commenting brought to the website. Sure there were trolls, but sluicing through the pebbles and sand often revealed true gold.
Which brings me to something that will be my mantra on Saturday: It takes a village. I don't believe that any kind of community-building-toward-constructive-dialog can happen if it's only the domain of a couple of diehards within the organization. Whatever system that results from all of this must include ways to require more widespread buy-in and participation. I know everyone is busy, but building stickiness is everyone's job now.
Cheers until Saturday morning!